Frequently Asked Questions
Your guide to premium hardware and expert support.
How long does shipping take for custom-built PCs?
Custom-built systems typically undergo a 48-hour stress test after assembly. Most orders are dispatched within 3-5 business days via insured express courier.
What is your return policy on electronic components?
We offer a 14-day return period for unopened items in their original packaging. Please note that opened software or components with broken security seals may not be eligible for a full refund.
Do you provide technical support for hardware installation?
Yes, our expert team is available via live chat and email to assist with component compatibility and basic installation troubleshooting for all products purchased from us.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' financing options for qualified customers.
How do I track my order status?
Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to the courier's real-time monitoring portal.
Are your products covered by a manufacturer warranty?
Absolutely. All electronics sold at Computer Lounge are brand new and include the full manufacturer's warranty, in addition to our local consumer law protections.